Terms and Conditions
Premier Veterinary Hospital
Effective Date: January 1, 2026
SMS Messaging Terms & Compliance
1. Program Description
This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Premier Veterinary Hospital through our website or via our scheduling forms and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.
2. Cancellation Instructions
You can cancel the SMS service at any time. Simply text STOP to the same number that sent you messages. Upon sending STOP, we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up again through our website forms and we will resume sending SMS messages to you.
3. Support Information
If you experience issues with the messaging program, reply with the keyword HELP for assistance, or contact us directly at info@premierveterinaryhospital.com or call (903) 617-6072 during business hours.
4. Carrier Liability
Carriers are not liable for delayed or undelivered messages.
5. Message & Data Rates
Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.
6. Supported Carriers
Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
7. Age Restriction
You must be 18 years or older to participate in our SMS program.
8. Privacy Policy
For privacy-related inquiries, please refer to our Privacy Policy available on this website.
We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.
General Terms
This website (the “Site”) is owned and operated by Premier Veterinary Hospital (“Company,” “we,” or “us”). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site.
Accessing the Site in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.
We reserve the right to change these Terms of Service or impose new conditions on the use of the Site from time to time. In such cases, we will post the revised Terms of Service on this page. By continuing to use the Site after we post changes, you accept the Terms of Service as modified.
Intellectual Property Rights
Our Limited License to You
This Site and all materials available on the Site are the property of Premier Veterinary Hospital and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal, non-commercial use.
You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us.
Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works from, exploit, or distribute any material from the Site. You may download or print one copy of individual pages for your personal, non-commercial use provided that all copyright and proprietary notices remain intact.
Your License to Us
By posting or submitting any material (including comments, photos, videos, or other content) to us via the Site or other digital platforms, you represent that you own the material or have obtained permission from the owner. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, reproduce, distribute, and publicly display such material.
Disclaimers
Throughout the Site, we may provide links to third-party websites. These links do not imply endorsement or sponsorship of the third-party sites or their services.
The information, products, and services offered on or through the Site are provided “as is” and without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.
You agree to indemnify and hold harmless Premier Veterinary Hospital, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses arising out of your use of the Site or violation of these Terms.
Online Commerce
Some sections of the Site may allow purchases from third-party vendors. We are not responsible for the quality, accuracy, reliability, or delivery of these products or services. Any transactions with third parties are solely between you and the vendor.
Information collected during these transactions, including payment details, may be collected by both the vendor and us.
Registration & Passwords
To access certain features of the Site, you may be required to register an account. You agree to provide accurate and complete information during registration.
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. If you suspect unauthorized use of your account, contact us immediately at info@premierveterinaryhospital.com.
Termination
We reserve the right to terminate or suspend your access to the Site without notice if we determine that you have violated these Terms or engaged in unlawful conduct. Upon termination, you must cease all use of the Site and its content.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas. Any disputes arising from these Terms shall be resolved within the appropriate jurisdiction in the State of Texas.
Changes to Terms of Service
We may update these Terms of Service from time to time. The most current version will always be available on this page with the effective date listed above.
Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Premier Veterinary Hospital
7900 S. Broadway
Tyler, TX 75703
Phone: (903) 617-6072
Email: info@premierveterinaryhospital.com
By using our website and services, you consent to these Terms of Service.