Premier Veterinary Hospital

Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Premier Veterinary Hospital (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information

  • Name, email address, phone number, and physical address
  • Payment information when you make a purchase or request a quote
  • Opt-in records and timestamps for communication channels such as SMS and email

Non-Personal Information

  • IP address, browser type, and device information
  • Website usage patterns and analytics
  • Cookies and similar technologies

Customer Communication

  • Records of inquiries and service requests
  • Appointment details and preferences
  • Service history and feedback

2. How We Use Your Information

  • Providing and improving our services
  • Processing transactions and payments
  • Communicating with you about your inquiries, appointments, and reminders
  • Enhancing website functionality and user experience
  • Ensuring security and fraud prevention
  • Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms

By opting into our SMS messaging services, you agree to receive text messages from Premier Veterinary Hospital related to appointment scheduling, appointment reminders, and vaccine reminders for your pet.

Opt-In & Consent

  • You will only receive messages if you have explicitly opted in
  • We maintain timestamped records of all opt-in actions
  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable regulations

Opt-Out Instructions

  • You may cancel SMS notifications at any time by replying STOP
  • You will receive a final confirmation message and no further messages will be sent unless you re-opt in
  • All opt-out requests are processed immediately

Message Frequency

  • Message frequency varies based on your interactions with our practice
  • Messages relate to appointment scheduling, reminders, and patient care

Help & Support

  • Reply HELP for assistance
  • You may also contact us using the information below

Carrier Information

  • Standard message and data rates may apply
  • Carriers are not responsible for delayed or undelivered messages

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. Information may be shared only in the following circumstances:

  • With service providers who assist with operations such as appointment systems or payment processing
  • With SMS providers solely for delivering messages you have consented to receive
  • If required by law, legal process, or to protect our rights
  • In the event of a business transfer such as a merger or acquisition

5. Data Security

We implement reasonable security measures to protect your personal information including encryption, secure access controls, monitoring systems, and employee training on data protection.

Despite these measures, no method of transmission over the Internet or electronic storage is completely secure. We strive to protect your information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to analyze site traffic, remember user preferences, and improve website functionality and performance.

7. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information
  • Opt out of marketing emails by using the unsubscribe link
  • Opt out of SMS messages by replying STOP
  • Request information about how your data is processed
  • Withdraw consent for future communications

To exercise these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

9. Changes to This Privacy Policy

This policy may be updated periodically. The latest version will always be available on our website with the effective date listed above.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Premier Veterinary Hospital
7900 S. Broadway
Tyler, TX 75703
Phone: (903) 617-6072
Email: info@premierveterinaryhospital.com

By using our website and services, you consent to this Privacy Policy.